Practitioner Terms & Conditions

Terms and Conditions for Practitioner Access, Referral Codes and Commission

These Terms and Conditions apply to practitioners who register with, are approved by, or use the YourHealthBasket practitioner platform.

By registering for a practitioner account, using the YourHealthBasket platform, sharing a practitioner referral code, inviting clients to purchase through YourHealthBasket, accessing practitioner-only resources, or receiving commission from YourHealthBasket, you agree to be bound by these Terms.

These Terms are intended to protect the integrity of the YourHealthBasket practitioner ecosystem, maintain trust between practitioners and their clients, and ensure that referral codes, product recommendations, practitioner pricing, educational resources and commission arrangements are used in a responsible, professional and compliant way.

YourHealthBasket is not an affiliate discount platform. It is a protected practitioner platform designed to support responsible recommendation, informed product access and trusted practitioner-client relationships.

1. About YourHealthBasket

YourHealthBasket is a practitioner-led platform that provides access to selected nutritional, wellbeing and related products, practitioner tools, education, protocols, brand information and client referral functionality.

The platform is designed to support practitioners who recommend products to their own clients as part of a professional relationship. It is not intended for general public promotion, influencer marketing, discount-code sharing, voucher publication, coupon distribution, mass affiliate activity or any activity that undermines the professional nature of the platform.

2. Definitions

In these Terms:

“YHB”, “we”, “us” or “our” means YourHealthBasket and, where applicable, the company or companies operating the YourHealthBasket platform.

“Practitioner”, “you” or “your” means the individual practitioner, clinic, business, organisation or professional account holder approved by YHB to use the practitioner platform.

“Client” means an individual who is a genuine client, patient, customer or service user of the Practitioner and who receives a recommendation, referral, protocol or product link from the Practitioner in the context of that professional relationship.

“Practitioner Code” means the unique referral code, link, account identifier or other tracking method assigned to a Practitioner by YHB.

“Relevant Purchase” means a qualifying purchase made through YHB by a Client using the Practitioner Code, referral link or other approved YHB tracking method.

“Commission” means any payment, credit, reward or other commercial benefit that YHB may pay to the Practitioner in respect of a Relevant Purchase.

“Platform” means the YHB website, practitioner portal, client portal, protocol tools, referral links, practitioner dashboards, educational materials, brand resources, communications and any related systems or services.

“Products” means products made available for purchase through YHB from time to time.

“Practitioner Materials” means any practitioner-only content, education, webinars, product guides, protocols, documents, brand resources, trade information, commission information, pricing information or other resources made available by YHB.

3. Practitioner Eligibility and Account Approval

YHB may approve practitioner accounts at its discretion.

To be eligible for a practitioner account, you must provide accurate information about your professional status, business, practice, clinic, qualifications, registrations, areas of work and any other information reasonably requested by YHB.

You agree that all information provided to YHB must be accurate, current and not misleading. You must notify YHB promptly if your professional status, business details, contact information or eligibility changes.

YHB may request evidence of professional status, qualifications, insurance, registration, business identity or practice activity at any time.

YHB reserves the right to approve, decline, suspend or terminate any practitioner account at its discretion, including where we believe that an account is being used in a way that is inconsistent with the purpose of the platform.

4. Nature of the Practitioner Relationship

Your relationship with YHB is that of an independent practitioner using a practitioner platform.

Nothing in these Terms creates an employment relationship, agency relationship, partnership, joint venture, franchise, representative arrangement or authority to act on behalf of YHB.

You must not state, imply or allow others to believe that you are employed by YHB, acting as an agent of YHB, authorised to bind YHB, authorised to negotiate on behalf of YHB, or authorised to make commitments for or on behalf of YHB.

You remain solely responsible for your own professional practice, client relationships, recommendations, advice, professional judgement, regulatory compliance, insurance, tax affairs and business activities.

5. Purpose of Practitioner Codes

Practitioner Codes are issued to support trusted practitioner-client recommendations.

You may share your Practitioner Code only with genuine Clients and only where the sharing of that code forms part of a professional practitioner-client relationship, recommendation, protocol, product suggestion or client support process.

Practitioner Codes must not be used as general discount codes, public voucher codes, affiliate codes, influencer codes or promotional codes.

Practitioner Codes are provided to support the protected practitioner ecosystem. They must not be used in any way that damages, dilutes, circumvents or undermines that ecosystem.

6. Strict Restrictions on Publishing Practitioner Codes

You must not publish, post, list, upload, advertise, circulate or otherwise make your Practitioner Code publicly available without YHB’s prior written consent.

This includes, but is not limited to, publishing or sharing your Practitioner Code:

1. on public websites;
2. on social media posts, reels, stories, highlights, profiles, groups or comments;
3. on voucher-code, coupon-code, cashback, discount, deal or promotional websites;
4. in paid advertising, search advertising, sponsored posts or affiliate networks;
5. in open forums, message boards, online communities or public groups;
6. in directories or code-sharing platforms;
7. in email newsletters sent to people who are not genuine Clients;
8. via influencers, ambassadors, content creators or third-party promoters;
9. in printed adverts, flyers or public promotional material;
10. in any setting where the code is made available to people outside your own genuine client base.

You must not encourage, permit or enable any Client, third party, employee, contractor, marketing agency or other person to publish or distribute your Practitioner Code publicly.

If your Practitioner Code appears on a public coupon site, discount site, affiliate platform, social media account, online forum or other unauthorised location, you must notify YHB promptly and cooperate with YHB to have it removed.

YHB may suspend or deactivate any Practitioner Code that is published, misused, leaked, indexed, promoted, scraped or circulated outside the intended practitioner-client context.

7. No Affiliate, Influencer or Mass Promotion Activity

You agree that your Practitioner Code is not an affiliate code and must not be used as one.

You must not use the YHB platform, Practitioner Code or commission structure for:

1. affiliate marketing;
2. influencer marketing;
3. voucher-code promotion;
4. cashback activity;
5. paid media campaigns;
6. mass discount promotion;
7. lead-generation activity unrelated to your professional practice;
8. search engine advertising using YHB, brand names or product names;
9. social media advertising based primarily on discount messaging;
10. public “use my code” promotion;
11. commercial code-sharing arrangements;
12. any activity designed to generate commission from people who are not genuine Clients.

You must not present your Practitioner Code as a general money-saving code, public discount code, influencer code, affiliate code, coupon, deal or promotion.

You must not use language such as “use my code for money off”, “discount code”, “voucher code”, “affiliate link”, “promo code”, “public code”, “deal code” or similar public-facing promotional wording unless YHB has given prior written approval.

Approved practitioner-client wording may include language such as:

“This link allows you to order through my YourHealthBasket practitioner account.”

“This code connects your order to my practitioner account so I can support your product recommendations.”

“Use this link to access the products I have recommended through YourHealthBasket.”

8. Protected Practitioner Ecosystem

YHB operates on a bond of trust between the platform, practitioners, brands and clients.

By joining YHB, you agree to support the integrity of this ecosystem and to use the platform in a way that protects:

1. the practitioner-client relationship;
2. fair access for approved practitioners;
3. responsible product recommendation;
4. professional trust;
5. brand integrity;
6. confidential practitioner resources;
7. commission fairness;
8. client confidence;
9. the long-term sustainability of the platform.

You must not use the platform in a way that turns YHB into a public discount marketplace, undermines other practitioners, misrepresents product access, or damages the trust on which the practitioner ecosystem depends.

9. Practitioner Conduct

You agree to act honestly, professionally, responsibly and in good faith when using YHB.

You must not:

1. misrepresent your qualifications, role, registration, insurance, experience or professional status;
2. mislead clients about your relationship with YHB;
3. mislead clients about your financial interest in purchases made through your Practitioner Code;
4. use pressure-selling tactics;
5. make exaggerated or unauthorised claims about Products;
6. recommend Products irresponsibly or outside your competence;
7. use YHB to make recommendations that are inappropriate, unsafe or misleading;
8. attempt to manipulate commission tracking;
9. create fake client accounts or artificial orders;
10. place orders through your own Practitioner Code for the purpose of generating commission unless YHB has expressly permitted practitioner self-purchasing;
11. encourage clients to split orders, repeat orders, return orders or manipulate purchases in order to maximise commission;
12. act in a way that may bring YHB, its brands, suppliers or other practitioners into disrepute.

10. Product Recommendations and Professional Responsibility

YHB provides access to Products, information, tools and educational resources. YHB does not replace your professional judgement.

You are responsible for deciding whether a Product is suitable for a Client, taking into account your own professional competence, the Client’s circumstances and any relevant contraindications, interactions, allergies, medical conditions, medications, dietary requirements or other considerations.

You must not represent YHB as having approved, prescribed or personally recommended a Product for a specific Client unless YHB has expressly stated this in writing.

You acknowledge that Products sold through YHB may include food supplements, nutritional products, wellbeing products, specialist formulations or other products that may be subject to specific legal, regulatory, advertising or labelling requirements.

You must ensure that any statements you make about Products are lawful, accurate, responsible and not misleading.

11. Marketing Claims and Product Statements

You must not make any statement, claim, representation, promise or guarantee about YHB, the Platform or any Product unless that statement is:

1. accurate;
2. not misleading;
3. consistent with information supplied or approved by YHB;
4. compliant with applicable law and advertising rules;
5. appropriate to your professional role;
6. not presented as a medical claim unless lawfully permitted.

You must not make claims that a Product can diagnose, treat, cure or prevent disease unless such claims are expressly authorised and legally permitted.

You must not exaggerate the benefits of any Product or imply guaranteed outcomes.

You must not create your own Product claims, health claims, comparative claims, clinical claims, disease claims, before-and-after claims, practitioner endorsement claims or testimonials in relation to Products unless approved by YHB in writing.

Where YHB provides approved product copy, education, claim wording, brand information or marketing materials, you must use those materials only in the form and context approved by YHB.

YHB may require you to amend, remove or stop using any statement, post, email, page, advert, protocol, document or material that we consider inaccurate, non-compliant, misleading, excessive, inappropriate or inconsistent with the platform.

12. Use of YHB Name, Logo and Materials

You must not use YHB’s name, logo, branding, trade marks, platform imagery, screenshots, documents, educational resources, product guides, supplier information, pricing information, commission information or other materials except as permitted by YHB.

You must not create marketing materials using YHB’s name, logo or branding without prior written approval.

You must not suggest that YHB sponsors, endorses, employs, certifies, supervises or regulates your practice unless YHB has expressly confirmed this in writing.

Where YHB gives permission to use its name, logo or materials, you must comply with any brand, tone of voice, usage, compliance or approval requirements issued by YHB.

YHB may withdraw permission to use its name, logo, branding or materials at any time.

13. Practitioner Materials and Confidentiality

Practitioner Materials are provided for approved practitioner use only.

You must keep Practitioner Materials confidential and must not share them with unauthorised third parties unless YHB has expressly permitted this.

This includes, but is not limited to:

1. practitioner-only education;
2. supplier or brand resources;
3. product selection information;
4. pricing information;
5. commission information;
6. portal screenshots;
7. commercial terms;
8. training documents;
9. protocol templates;
10. technical information;
11. internal guidance;
12. unreleased platform features.

You must not copy, reproduce, adapt, publish, sell, licence, distribute, upload or commercially exploit Practitioner Materials outside the intended use of the YHB platform.

Your confidentiality obligations continue after your practitioner account ends.

14. Commission Entitlement

YHB may pay Commission on qualifying Relevant Purchases at its discretion.

Commission is only payable where:

1. the Client uses the correct Practitioner Code, referral link or approved tracking method;
2. the purchase is tracked by YHB’s systems;
3. the purchase qualifies for commission under YHB’s then-current commission rules;
4. the order is completed, paid for and not cancelled, refunded, reversed, charged back or identified as fraudulent;
5. the Practitioner is in good standing and not in breach of these Terms.

YHB is not required to pay Commission where a Practitioner Code is entered incorrectly, not used, removed, expired, deactivated, overridden, not tracked or not attributable to the Practitioner in YHB’s systems.

YHB may determine which Products, brands, categories, orders, Clients, promotions or purchase types are eligible for Commission.

Not all Products or orders will necessarily qualify for Commission.

15. Commission Rates and Payment

Commission rates may vary by Product, brand, category, promotion, Client type, commercial arrangement or other criteria determined by YHB.

YHB may change commission rates, commission rules, qualifying Products, payment timings, thresholds or exclusions from time to time.

Commission will usually be calculated on the net amount received by YHB for a qualifying purchase, excluding VAT, delivery charges, refunds, discounts, chargebacks, taxes and any other excluded amounts unless YHB confirms otherwise.

Commission may be paid monthly in arrears, subject to YHB’s payment processes, minimum thresholds, reconciliation checks and fraud prevention checks.

YHB may withhold, delay, reduce, reverse or reclaim Commission where:

1. an order is refunded, cancelled, disputed, returned or charged back;
2. the purchase was not a genuine Client purchase;
3. the Practitioner Code was misused, published or used outside these Terms;
4. the Practitioner is in breach of these Terms;
5. YHB reasonably suspects fraud, manipulation or improper conduct;
6. payment details are incorrect or incomplete;
7. YHB requires further information from the Practitioner;
8. YHB is legally required to withhold payment.

Commission is inclusive of any costs, expenses, taxes or professional obligations incurred by the Practitioner unless otherwise agreed in writing.

You are responsible for declaring and paying any tax, VAT, National Insurance or other liabilities arising from Commission payments.

16. Promotions, Discounts and Code Stacking

YHB may offer promotions, discounts or special pricing from time to time.

Unless YHB confirms otherwise, Commission may not be payable on purchases involving promotional codes, discount codes, special offers, heavily discounted Products, clearance Products, excluded brands, free gifts, subscription incentives or other promotional arrangements.

Practitioner Codes may not be combined with other codes, offers or promotions unless YHB permits this.

You must not attempt to manipulate promotions, discount structures, referral links, account settings, order values or Client behaviour to increase Commission.

17. Client Ownership and Ongoing Relationship

YHB respects the professional relationship between Practitioner and Client.

However, when a Client creates an account, places an order or interacts with YHB, YHB may also have its own direct relationship with that Client for the purposes of order fulfilment, customer service, legal compliance, account management, platform operation and related communications.

Nothing in these Terms prevents YHB from communicating with Clients about their orders, account, product availability, platform updates, safety information, recalls, legal notices, customer service matters or other legitimate business purposes.

Nothing in these Terms gives the Practitioner ownership of a Client account, Client data held by YHB, YHB customer relationship, product sale or future order.

18. Data Protection

Each party must comply with applicable data protection and privacy legislation, including the UK GDPR, the Data Protection Act 2018 and any related rules, guidance or requirements that apply to their activities.

Where you provide Client personal data to YHB, invite a Client to use YHB, send a Client a referral link, create a protocol for a Client, or otherwise process Client information through the Platform, you must ensure that you have a lawful basis to do so and that you have provided any required notices or information to the Client.

You must not upload, enter, disclose or share Client personal data through YHB unless you are lawfully entitled to do so.

You must use Client personal data accessed through YHB only for legitimate practitioner-client purposes and not for unauthorised marketing, resale, profiling, list-building, data enrichment or unrelated commercial activity.

You must keep your login credentials secure and must notify YHB promptly if you become aware of any unauthorised access, suspected breach, account compromise or misuse of Client data.

YHB may process personal data in accordance with its privacy policy and applicable data protection law.

19. Account Security

You are responsible for keeping your account login details confidential and secure.

You must not share your practitioner login with another person unless YHB has expressly permitted team or clinic access.

You are responsible for activity carried out through your account.

You must notify YHB promptly if you suspect that your account, Practitioner Code, referral links, Client data or login credentials have been misused, compromised or accessed without authorisation.

YHB may suspend access to your account where we reasonably suspect misuse, unauthorised access, fraud, security risk or breach of these Terms.

20. Compliance with Laws and Professional Standards

You must comply with all laws, regulations, professional standards, advertising rules, data protection requirements, consumer protection laws, tax obligations and codes of conduct that apply to your activities.

This includes, where applicable, requirements relating to:

1. professional practice;
2. advertising and marketing;
3. food supplement claims;
4. health and nutrition claims;
5. data protection and privacy;
6. consumer protection;
7. anti-bribery and anti-corruption;
8. fraud prevention;
9. tax;
10. safeguarding and ethical practice.

You are responsible for ensuring that your use of YHB is appropriate to your professional role, qualifications, competence and regulatory obligations.

21. Anti-Bribery, Anti-Corruption and Anti-Fraud

You must not engage in bribery, corruption, fraud, dishonesty, deception, false accounting, commission manipulation, fake referrals, artificial orders, misuse of Client accounts or any other improper conduct in connection with YHB.

You must comply with applicable anti-bribery, anti-corruption and anti-fraud legislation, including the Bribery Act 2010 where applicable.

You must notify YHB promptly if you become aware of any suspected fraud, misuse, bribery, corruption, improper inducement, false order, fake Client account, unauthorised code publication or manipulation of Commission.

YHB may investigate suspected fraud, misuse or breach of these Terms and may withhold Commission during any investigation.

22. Product Availability and Platform Changes

YHB may add, remove, suspend, replace, restrict or change Products, brands, categories, prices, commission eligibility, platform features, educational materials, practitioner tools or Client functionality at any time.

YHB does not guarantee that any Product, brand, price, commission rate, feature, service or supplier will remain available.

YHB may restrict access to certain Products, brands, materials or features based on practitioner status, supplier requirements, regulatory considerations, commercial arrangements or platform rules.

23. Suspension and Termination

YHB may suspend or terminate your practitioner account, deactivate your Practitioner Code, remove platform access, withhold Commission, or end your participation in the practitioner programme at any time where we reasonably believe that:

1. you have breached these Terms;
2. your Practitioner Code has been published or misused;
3. you are acting as an affiliate, influencer or public discount promoter;
4. you have made unauthorised claims or marketing statements;
5. you have misrepresented your professional status;
6. you have acted in a way that may damage YHB, its brands, suppliers, clients or practitioners;
7. you have breached confidentiality;
8. you have misused Client data;
9. you have engaged in fraud, manipulation or improper conduct;
10. your account presents a security, compliance, reputational or commercial risk;
11. you no longer meet YHB’s practitioner eligibility requirements;
12. YHB decides to withdraw or change the practitioner programme.

Where appropriate, YHB may give you an opportunity to remedy a breach. However, YHB may act immediately where we consider this necessary to protect Clients, practitioners, brands, data, compliance, platform integrity or commercial interests.

You may request closure of your practitioner account by contacting YHB.

24. Consequences of Termination

On termination or suspension of your practitioner account:

1. you must stop using your Practitioner Code;
2. you must stop presenting yourself as a YHB practitioner account holder;
3. you must stop using YHB Practitioner Materials unless YHB permits continued use;
4. you must remove any unauthorised references to YHB, Practitioner Codes, platform access or practitioner-only materials;
5. YHB may deactivate your Practitioner Code and referral links;
6. YHB may withhold, cancel or reconcile Commission in accordance with these Terms;
7. confidentiality, data protection, compliance, intellectual property, commission reconciliation and liability provisions will continue to apply.

Termination does not affect any rights or obligations that accrued before termination.

25. Limitation of Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to the above, YHB will not be liable to you for loss of profits, loss of revenue, loss of business, loss of opportunity, loss of goodwill, loss of anticipated Commission, loss of data, indirect loss or consequential loss arising out of or in connection with your use of the Platform or participation in the practitioner programme.

YHB’s total liability to you in connection with these Terms will be limited to the Commission properly due and payable to you in respect of qualifying Relevant Purchases, unless a higher amount is required by law.

26. Indemnity

You agree to indemnify YHB against losses, claims, costs, damages, expenses and liabilities arising from:

1. your breach of these Terms;
2. your misuse of a Practitioner Code;
3. unauthorised publication or promotion of a Practitioner Code;
4. unauthorised marketing, product claims or health claims;
5. your professional advice, recommendations or client interactions;
6. your breach of data protection law;
7. your fraud, negligence, misconduct or unlawful activity;
8. claims made by Clients or third parties arising from your acts or omissions.

27. Changes to These Terms

YHB may update these Terms from time to time.

Where changes are material, YHB will take reasonable steps to notify practitioners, which may include notice by email, platform notification or publication on the YHB website.

Your continued use of the Platform, Practitioner Code or practitioner account after updated Terms take effect will constitute acceptance of the updated Terms.

If you do not agree to updated Terms, you must stop using the Platform and request closure of your practitioner account.

28. Assignment

YHB may assign, transfer, subcontract or deal with its rights and obligations under these Terms as part of its business operations, restructuring, sale, platform development or group company arrangements.

You may not assign, transfer or subcontract your rights or obligations under these Terms without YHB’s prior written consent.

29. Severance

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as modified or deleted to the minimum extent necessary. The remaining provisions will continue in full force and effect.

30. No Waiver

If YHB does not immediately enforce any right under these Terms, this does not mean that YHB has waived that right.

Any waiver must be given in writing.

31. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms, unless YHB is legally entitled to bring proceedings in another jurisdiction.

32. Practitioner Acknowledgement

By registering for, accessing or using a YHB practitioner account, you acknowledge and agree that:

1. YHB is a protected practitioner platform, not a public affiliate scheme;
2. your Practitioner Code must only be shared with genuine Clients in a professional context;
3. you must not publish, advertise or publicly distribute your Practitioner Code;
4. you must not use YHB as an influencer, voucher, cashback or affiliate marketing platform;
5. you are responsible for your own professional recommendations and compliance obligations;
6. you must not make unauthorised claims about Products;
7. you must protect Client data and practitioner-only materials;
8. YHB may suspend or terminate your account if these Terms are breached.

The success of YHB depends on trust: trust between practitioners and clients, trust between practitioners and the platform, and trust between YHB and the brands we choose to work with.

By joining YHB, you agree to play your part in protecting that trust.